Cargo claim settlement for exporters
When perishable cargo insured with Neptoria arrives damaged, we file the claim with the insurer, arrange the survey and follow it through to settlement. If the insurer rejects it, our marine lawyers take it further.
Cargo Claim
Spoilage and damage in transit
- We file the claim for you
- Survey arranged
- Marine lawyers if rejected
- Temperature records
Book and manage it in the Neptoria App
Report damage within 3 days of opening the container
The sooner you report, the stronger the claim. Ask your consignee to note any damage at cargo clearance, before the empty container is returned.
What you get with Cargo Claim
We file the claim for you
Share the details and documents once. We register the claim with the insurer and follow up until a decision.
Survey arranged
We coordinate the insurer's surveyor, and the shipping line's surveyor at destination if needed, with your consignee.
Marine lawyers if rejected
If the insurer rejects the claim, our marine lawyers review the case and pursue it with your go-ahead.
Temperature records
Temperature data logger records and Neptoria Live history help show what happened to the cargo in transit.
Simple from start to finish
- 1
Report the damage
Tell us within 3 days of opening the container, with photos and videos of the cargo and container.
- 2
Share details and documents
Send the loss details and documents from the checklist below, with the filled claim form we share.
- 3
We register the claim
Neptoria files the claim with the insurance company on your behalf.
- 4
Cargo survey
The insurer's surveyor contacts your consignee and inspects the cargo on the next available working day.
- 5
Survey report and decision
The surveyor reports on the inspection, and the insurer accepts or rejects the claim.
- 6
Settlement
Once the claim is approved, the claim amount is settled. If it is rejected, our marine lawyers can take it further.
What you need to file a claim
Keep these ready. Our team shares the claim form and any formats you need to fill.
Set 1 · Share these first
To file the claim
- Date, cause, location and description of the loss
- Date the damage was noticed
- Details of the damaged goods and estimated loss value
- Invoice number and date
- BL / LR / AWB number and date
- Commercial invoice and packing list
- Copies of the BL and LR
- Insurance certificate
- Consignee name, mobile number and cargo location for the survey
- Photos and videos of the cargo and container
- Temperature data logger details
- Filled claim form
Set 2 · After the claim is filed
To support the claim
- Estimate of loss on shipper or consignee letterhead, with the basis of calculation
- Full claim amount with a breakdown
- Stuffing report and container door-closing photos
- Pre-shipment photos or quality report
- Harvest certificate
- Pre-cooling and cold storage records at the port of loading
- Survey or quality inspection report after discharge, with photos of the damage
- Destruction certificate or salvage sale invoice from the consignee
- Freight invoice
Set 3 · For our marine lawyers
If the claim is rejected
- Letter of authority from the consignee to the shipper, signed by the consignee
- Letter of authority from the shipper, signed by the shipper
How to book the cargo claim service in the Neptoria App
A short walkthrough, in English, Hindi, Marathi and Kannada.
Questions about Cargo Claim
Claims for cargo spoilage and damage in transit, on shipments insured with marine insurance through Neptoria.
Exporters whose shipment was insured through Neptoria. Our team can tell you quickly whether your shipment qualifies.
Within 3 days of opening the container. The sooner you report, the stronger the claim.
The surveyor's report is the insurer's main evidence of what was damaged and why, so a prompt survey keeps the claim strong.
Tell us straight away. A destruction certificate or salvage sale invoice from the consignee can still support the claim.
No. The insurer decides based on the survey and documents. If a claim is rejected, our marine lawyers can review it and take it further.
With your go-ahead, our marine lawyers review the case and pursue it. They will need the letters of authority listed above.
Our team will explain any charges before the claim is filed, so there are no surprises.
Everything your export needs
Ocean Freight
Competitive ocean freight from India to all major ports worldwide. With 75+ shipping lines onboarded, we make ocean logistics easy.
Learn moreCustoms Clearance
Hassle-free customs clearance at all major ports and ICDs, supported by on-ground staff and complete documentation assistance.
Learn moreExport Documentation
Exporting for the first time? We get your IEC, DSC, ICEGATE, AD code, APEDA/RCMC and port KYC ready before your first container ships.
Learn moreSurface Transportation
Reefer container transport from your pack-house to the port, through our trusted transporter network across India.
Learn moreMarine Insurance
Perishable-specific marine insurance for perishable exports, offering lower premiums and maximum coverage.
Learn moreTemperature Monitoring
Live temperature monitoring for first and last-mile deliveries. Avoid spoilage with technology.
Learn moreBook cargo claim with the Neptoria App
Rates, schedules, booking and tracking in one app, on Android and iOS.